Policy

Terms, Conditions & Policies

1. Acceptance of Terms

By accessing and using the LIFEMAX website, you agree to comply with and be bound by the following terms and conditions. If you do not agree with these terms, please do not use our website.

2. Use of Website

  • You must be at least 18 years old to use this website or have parental consent.

  • You agree to use the website for lawful purposes only and not to engage in any activity that could harm the website or its users.

  • You may not use our products for any illegal or unauthorized purpose.

3. Intellectual Property

  • All content on the LIFEMAX website, including text, graphics, logos, images, and software, is the property of LIFEMAX and protected by copyright laws.

  • You may not reproduce, distribute, or create derivative works from any content on this site without prior written permission from LIFEMAX.

4. Product Descriptions

  • We strive to provide accurate product descriptions and images. However, we do not warrant that the product descriptions or other content on the website are accurate, complete, reliable, current, or error-free.

  • If a product offered by LIFEMAX is not as described, your sole remedy is to return it in unused condition.

5. Pricing

  • Prices for our products are subject to change without notice.

  • We reserve the right to modify or discontinue products at any time without prior notice.

  • All prices are in Australian dollars unless otherwise stated.

6. Orders and Payment

  • We accept various payment methods including credit/debit cards and PayPal.

  • By placing an order, you are offering to purchase a product subject to these terms and conditions.

  • We reserve the right to refuse any order you place with us.

7. Shipping Policy

Processing Time

  • Orders are typically processed within 1-2 business days.

  • You will receive a confirmation email once your order has been shipped.

Shipping Methods

  • We offer standard and express shipping options through DHL and FedEx.

  • Delivery times vary based on the shipping method selected at checkout.

Shipping Costs

  • Shipping costs are calculated at checkout based on your location and the selected shipping method.

Tracking Your Order

  • Once your order has been shipped, you will receive a tracking number via email.

  • You can track your order through the DHL or FedEx websites.

International Shipping

  • We currently ship within Australia. International shipping options will be available soon.

Shipping Delays

  • While we strive to ensure timely delivery, there may be occasional delays beyond our control (e.g., customs delays, weather conditions).

8. Returns and Exchanges Policy

Return Eligibility

  • Items must be returned within 30 days of delivery.

  • Items must be unworn, unwashed, and in their original condition with tags attached.

Non-Returnable Items

  • Gift cards, sale items, and personalized/customized products are not eligible for return.

Return Process

  1. Contact our support team at [your email address] to initiate a return.

  2. You will receive a return authorization and shipping instructions.

  3. Pack the item securely and include your original packing slip.

  4. Ship the item back to us using the provided instructions.

Refunds

  • Refunds will be processed within 7-10 business days after we receive your return.

  • Refunds will be issued to the original payment method.

Exchanges

  • To exchange an item, follow the return process and place a new order for the desired item.

Damaged or Defective Items

  • If you receive a damaged or defective item, contact us immediately at [your email address] for assistance.

9. Privacy Policy

Information Collection

  • We collect personal information such as your name, email address, shipping address, and payment information when you make a purchase or sign up for our newsletter.

Use of Information

  • We use your information to process orders, improve our services, and send you promotional materials (if you have opted in).

Information Sharing

  • We do not sell or share your personal information with third parties, except as necessary to process your order or comply with legal requirements.

Data Security

  • We implement security measures to protect your personal information from unauthorized access, disclosure, or alteration.

Your Rights

  • You have the right to access, correct, or delete your personal information. Contact us at [your email address] for assistance.

10. Limitation of Liability

  • LIFEMAX is not liable for any damages arising from the use of our website or products, including indirect, incidental, or consequential damages.

  • In no event shall our liability exceed the amount paid by you for the product in question.

11. Governing Law

  • These terms and conditions are governed by the laws of Australia. Any disputes will be resolved in the courts of Australia.

12. Changes to Policies

  • LIFEMAX reserves the right to update or modify these terms, conditions, and policies at any time without prior notice.

  • Your continued use of the website following any changes constitutes your acceptance of the new terms.

Built on honesty, integrity, and trust."