Delivery / Tracking

Delivery Process

At LIFEMAX, we aim to provide a seamless and efficient delivery process for our customers. Here’s a step-by-step guide to our delivery process from start to finish:

1. Order Placement

  • Browse and Shop: Explore our unique collections on the LIFEMAX website.

  • Add to Cart: Select your desired items and add them to your shopping cart.

  • Checkout: When ready to purchase, proceed to checkout. Fill in your shipping and payment details.

  • Order Confirmation: After placing your order, you will receive an order confirmation email with your order details. Please review this email to ensure all information is correct.

2. Order Processing

  • Processing Time: Orders are typically processed within 1-2 business days. During this time, we prepare your items for shipment.

  • Quality Check: Each item undergoes a quality check to ensure it meets our high standards.

3. Shipping and Handling

  • Shipping Partners: We partner with DHL and FedEx to provide reliable shipping services.

  • Shipping Methods: Choose between standard and express shipping options at checkout.

  • Shipping Confirmation: Once your order is shipped, you will receive a shipping confirmation email with your tracking number and a link to track your order.

4. Delivery

  • Delivery Times: Delivery times vary based on the shipping method selected and your location. Estimated delivery times will be provided during checkout and in your shipping confirmation email.

  • Delivery Attempt: DHL and FedEx will attempt delivery to the address you provided. If you are not available, they may leave a notice or attempt redelivery.

  • Receipt of Package: Upon receiving your package, please check the contents to ensure everything is in order.

5. Post-Delivery Support

  • Order Issues: If you encounter any issues with your order (e.g., missing items, incorrect items), please contact our support team immediately at [your email address].

  • Returns and Exchanges: If you need to return or exchange an item, follow the instructions on our Returns and Exchanges page.

Tracking Your Order

At LIFEMAX, we understand the excitement of receiving your new fashion pieces. We’ve made it easy for you to track your order every step of the way. Here’s how:

1. Order Confirmation

  • Confirmation Email: After placing your order, you will receive an order confirmation email with your order details. Please ensure that your email address is correct to receive updates promptly.

2. Shipping Confirmation

  • Shipping Confirmation Email: When your order is shipped, you will receive a shipping confirmation email. This email will include your tracking number and a link to track your order.

3. Track Your Package

  • DHL Tracking: Click on the tracking link provided in your shipping confirmation email or visit the DHL Tracking Page and enter your tracking number.

  • FedEx Tracking: Click on the tracking link provided in your shipping confirmation email or visit the FedEx Tracking Page and enter your tracking number.

  • Real-Time Updates: Monitor your package's journey with real-time updates provided by DHL or FedEx.

Frequently Asked Questions

1. What if I didn’t receive a tracking number?

  • If you haven’t received a tracking number within 2 business days of placing your order, please check your spam or junk folder. If it’s not there, contact our support team at [your email address] for assistance.

2. My tracking number isn’t working. What should I do?

  • It may take up to 24 hours for the tracking information to be updated by DHL or FedEx. If your tracking number still isn’t working after this period, please contact us for further assistance.

3. Can I change my shipping address after my order has been shipped?

  • Once your order has been shipped, we cannot change the shipping address. If you need to update your address, please contact our support team as soon as possible.

4. What if my package is delayed?

  • While we strive to ensure timely delivery, there may be occasional delays beyond our control. If your package is delayed, please refer to the tracking information for updates or contact our support team for assistance.

5. What if my package is lost or damaged?

  • If your package is lost or damaged during transit, please contact us immediately. We will work with DHL or FedEx to resolve the issue and ensure you receive your order.

Need Further Assistance?

If you have any questions or need further assistance with tracking your order, please do not hesitate to contact our support team:

We are here to ensure your LIFEMAX shopping experience is smooth and enjoyable. Thank you for choosing LIFEMAX!